FAQ (Frequently Asked Questions)
1. About Our Shapewear
Q: What is shapewear, and how does it work?
A: Shapewear is a type of undergarment designed to provide support and smooth your silhouette. It works by compressing specific areas of your body to enhance your natural shape.
Q: What materials are used in your shapewear?
A: Our shapewear is made from a blend of high-quality materials such as nylon, spandex, and cotton, ensuring comfort, durability, and effective shaping.
Q: Is your shapewear suitable for daily wear?
A: Yes, our shapewear is designed to be breathable and comfortable for all-day wear. However, we recommend starting with shorter wear times if you're new to shapewear.
2. Sizing and Fit
Q: How do I find the right size?
A: Use our Size Chart to find your perfect fit. Measure your bust, waist, and hips, and compare them to the chart for accurate sizing.
Q: What if I’m between sizes?
A: If you’re between sizes, we recommend sizing up for comfort. Shapewear should fit snugly but not feel restrictive.
Q: Do you offer plus-size shapewear?
A: Absolutely! We offer shapewear in a wide range of sizes, from S to 3XL, to cater to every body type.
3. Care and Maintenance
Q: How do I care for my shapewear?
A: Hand washing is recommended for longevity. Use cold water and a gentle detergent, then air dry. Avoid bleach, ironing, or tumble drying.
Q: Can I machine wash shapewear?
A: While hand washing is best, some items can be machine washed on a delicate cycle in a laundry bag. Check the care label for instructions.
4. Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and other digital payment methods.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of purchase. Please contact our customer support team immediately for assistance.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to check your order’s progress on our Tracking Page.
5. Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days. Delivery within the U.S. takes 5-7 business days, while international delivery may take 10-15 business days.
Q: What if my package is delayed or lost?
A: If your package is delayed or lost, please contact us at info@mbgains.com so we can assist in locating or replacing your order.
6. Returns and Exchanges
Q: What is your return policy?
A: We accept returns and exchanges within 30 days of delivery for unworn, unwashed items with original tags and packaging. Certain sale items may be final sale.
Q: How do I initiate a return or exchange?
A: Contact us at info@mbgains.com. You’ll need your order number, email address and the complaint to complete the request. Our team may ask for some additional proof.
Q: Who covers the return shipping cost?
A: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent, in that case everything is on us.
7. Customer Support
Q: How can I contact customer support?
A: You can reach us by email at info@mbgains.com, or use our live chat feature for quick assistance.
Q: What are your customer support hours?
A: Our support team is available everyday at, 9:00 AM to 6:00 PM (EST).
8. Promotions and Discounts
Q: Do you offer discounts for first-time customers?
A: Yes! First-time customers can enjoy 10% off their first purchase by signing up for our newsletter.
Q: Can I use multiple discount codes on one order?
A: Unfortunately, only one discount code can be applied per order.